Plan for the full cost.
You pay only for work you have agreed to in writing: a discovery engagement, a build, training or support. Each is a separate agreement, and none commits you to another. No VAT is charged: Autonomic is not VAT registered.
Prices for South African clients, in rand. Clients outside South Africa are quoted in US dollars.Prices for clients outside South Africa, in US dollars. South African clients are quoted in rand. Your proposal states its currency, and you are invoiced in that currency.
What is free, and what is a paid engagement
Business Opportunity Snapshot
A preliminary, self-service look at one operational problem, with a suggested next step. It is based only on what you report and is not a formal analysis. No email needed to see it.
Business Analysis & Process Discovery
For complex or unclear problems: stakeholder discovery, process mapping, requirements and prioritised options. The initial discussion is free. The engagement becomes chargeable once its scope, deliverables and fee are agreed in a written proposal, and you keep the deliverables whether or not you implement anything with us. How it works →
Technical scoping call and fixed-price proposal
When a need is clear and bounded, it can go straight to a free technical scoping call and a written proposal with the scope, exclusions, how we will check it works, and one fixed price. Not every project needs paid discovery first.
Training enquiries need neither a snapshot nor a discovery engagement.
One build, plus a monthly support retainer
Your scope determines the build fee and retainer. The retainer is the monthly support fee, not a second charge on top of support.
| Build pattern | Once-off | Monthly support retainer |
|---|---|---|
| Lead Capture & Follow-UpEntry | R18,000 – R28,000$2,500 – $4,000 | R3,500 – R5,500/mo$500 – $750/mo |
| Admin & SchedulingEntry | R18,000 – R28,000$2,500 – $4,000 | R3,500 – R5,500/mo$500 – $750/mo |
| Customer Service / FAQ Agent | R25,000 – R40,000$3,500 – $5,500 | R4,500 – R7,000/mo$650 – $1,000/mo |
| Knowledge AgentEstablished teams | R35,000 – R60,000$5,000 – $8,500 | R5,500 – R9,000/mo$750 – $1,250/mo |
| Reporting & Insights AgentEstablished teams | R30,000 – R50,000$4,000 – $7,000 | R5,000 – R8,000/mo$700 – $1,100/mo |
The build fee is fixed in your proposal and paid in stages: 40% on signing, 40% at the working demo, 20% on acceptance. Acceptance means the system does what the proposal’s agreed checks describe, so you see it working before the final payment.
Priced per cohort, not per seat
Cohort pricing within the stated group size and agreed scope. Training does not require a support retainer.
Half-day team workshop
Up to ~12 peopleR10,000 – R15,000$2,000 – $3,000Full-day team workshop
Up to ~12 peopleR20,000 – R28,000$3,500 – $5,000Three-session programme
3 sessions over 3 weeksR40,000 – R65,000$7,000 – $11,000Support that matches the scope
The build table gives pattern-specific support ranges. These tiers describe broader support arrangements. Your proposal identifies one agreed monthly retainer and its coverage; the amounts are not added together.
Maintain
R4,500 – R7,000/mo$650 – $1,000/moKeep an existing build running: minor tweaks and a monthly check-in.
Grow
R12,000 – R18,000/mo$1,750 – $2,500/moOngoing iteration, one new use case per quarter, office hours, priority response.
Partner
R25,000 – R35,000/mo$3,500 – $5,000/moEverything in Grow, plus proactive strategy and new builds absorbed into the retainer.
Retainers apply to systems we build; business analysis engagements and training carry no retainer. Retainers have a minimum term of six months, then continue month to month. To end the partnership, give one month’s written notice, with termination taking effect no earlier than the end of the initial term. Your written proposal sets out the covered systems, support activities, response arrangements, and any separately payable software, hosting, or usage costs. No VAT is charged.
A worked cost example
At R18,000$2,500 setup and a R3,500$500 monthly retainer, the initial 6-month build-and-support commitment is R39,000$5,500. If support continues for twelve months, it is R60,000$8,500 for year one, plus any separately quoted software costs. These are illustrative figures using the lower end of the published range, not a quote.
Not sure which applies to you?
A free Business Opportunity Snapshot suggests a proportionate next step for one operational problem, in a few minutes.
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